Shipping & Returns
Where your order's coming from, how long it takes, and what to do if something's not right.
Shipping Policy
Orders are typically processed within 2–4 business days. Ascend Supply Co. products are handcrafted in small batches, and processing times may occasionally be longer during periods of high demand.
We offer a flat shipping rate of $6.95 on orders under $60. Orders of $60 or more qualify for free standard shipping within the contiguous United States.
Once an order has been transferred to the shipping carrier, delivery times are outside of our direct control. Ascend Supply Co. is not responsible for delays caused by the carrier, weather, incorrect shipping information supplied by the customer, or other circumstances outside our reasonable control.
Please verify your shipping address before submitting your order. If an order is returned because an incorrect or incomplete address was provided, additional shipping charges may apply to resend the package.
If your package arrives damaged or an item is missing, contact Ascend Supply Co. promptly with your order number and photographs of the package and product so we can review the issue.
Returns
Because our grooming products are personal-care products, opened or used products cannot generally be returned for sanitary and safety reasons.
If you receive an incorrect or damaged product, please contact us within 7 days of delivery. Eligible issues will be reviewed for replacement or refund.
Unopened and unused products may be returned within 30 days of delivery, subject to approval. Original shipping charges are non-refundable, and return shipping is the customer's responsibility unless the product was damaged, defective, or sent in error.
Products purchased from an independent Ascend Supply Co. retailer should be returned to the original retailer and are subject to that retailer's return policy.
Still have a question?
Reach out — a real barber will answer.